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Unmaasked Car Care Privacy Policy

(Last Updated: 09/02/2026)

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1. Introduction

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Unmaasked Car Care ("we," "us," or "our") is committed to protecting and respecting your privacy. Reflecting our systems-led and precision-focused background, we handle your data with the same care and method we apply to your vehicle's paintwork.

This policy explains how we collect, use, store, and protect the personal information you provide when you use our website, unmaasked.com, enquire about our services, or book our mobile detailing and ceramic coating restoration packages. We are the data controller responsible for your personal data.

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2. What Information We Collect

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We may collect the following types of personal information:

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  • Contact Information: Your name, email address, phone number, and postcode (to confirm mobile service availability in the Essex/East London area).

  • Service Details: Information about your vehicle (make, model, year, and condition) and specific package interests (e.g., The Forensic Reset or Break the Ice).

  • Enquiry Information: Content provided via our website forms, WhatsApp, email, or phone.

  • Technical & Usage Information: Information collected via cookies and analytics tools (GA4), such as IP address, device type, and site usage patterns. This is used to optimize our digital systems and advertising performance.

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3. How We Collect Information

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We collect information directly from you when you:

  • Fill out our "1-Hour Quote" forms on the website.

  • Contact us via the pre-filled WhatsApp link or email.

  • Interact with our website (usage data via cookies).

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4. How We Use Your Information (Purpose & Legal Basis)

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We process your data under the following legal grounds:

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  • To Provide Quotes & Bookings: To assess your vehicle's needs and schedule appointments. (Legal Basis: Performance of a contract).

  • To Provide Services: To carry out the agreed detailing or restoration work. (Legal Basis: Performance of a contract).

  • Marketing & Advertising: We use data to measure the effectiveness of our Google Ads and Meta Ads. This allows us to show relevant services to people interested in premium car care. (Legal Basis: Legitimate interests / Consent for cookies).

  • Record Keeping: For quality assurance and financial records. (Legal Basis: Legitimate interests / Legal obligation).

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5. Data Sharing

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Unmaasked Car Care respects your privacy. We do not sell or rent your personal information. To ensure our business operates efficiently, we may share your data with:

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  • Service Providers & Contractors: We may share data with trusted third-party contractors and service providers who assist us in managing our business operations, digital systems, website maintenance, and marketing campaigns. These parties are bound by confidentiality.

  • Website Hosting & Analytics: Wix Studio, Google Analytics (GA4), and Wix Analytics.

  • Advertising Partners: Google Ads and Meta (Facebook/Instagram).

  • Essential Business Tools: Google Drive and professional email platforms.

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6. Data Security

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Given our background in IT and systems management, we implement high-standard technical security measures to protect your data. This includes secure hosting, encrypted communications, and restricted access to client records.

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7. Data Retention

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Enquiry details are retained for 1 year if no booking occurs. Client service and financial records are retained for 7 years to comply with UK tax and legal obligations.

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8. Your Data Protection Rights

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Under UK GDPR, you have the right to access, correct, or erase your personal data. You also have the right to object to processing or request data portability. To exercise these rights, please contact us at the email address below.

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9. Cookies

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Our website uses cookies for functionality and to power our advertising systems. For details on how to manage these, please see our Cookie Policy.

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10. How to Contact Us

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If you have questions about this policy or wish to exercise your rights, please contact:

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Owner: Abid

Email: abid-choudhury@hotmail.co.uk

Phone: 07903 141035

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